Shipping and Logistics Time

Orders are processed within 1-3 business days. Delivery time typically takes 7-15 business days, depending on factors such as distance, weather, or other uncontrollable circumstances.

Return Policy

• Returns are only accepted for items with quality-related issues (e.g., damaged products, functional defects).
• No returns or exchanges will be processed for non-quality-related reasons, such as incorrect size selection, color variation, or change of personal preference.

Return Conditions

Return requests must be submitted within 7 days of receiving the product. For assistance or further clarification, please contact us within 20 days of order receipt at service@LustintimateVibes.com.

Return Process

1. Contact Us: Within 20 days of receiving your order, email us at service@LustintimateVibes.com. Please include pictures of the defective or incorrect item along with a detailed explanation of the issue.
2. Approval: We will review your request within 2-3 business days and provide further instructions if approved.
3. Shipping: After approval, please return the product to the designated address. Ensure proper packaging to avoid damage during transit.

Refund: Upon receiving and inspecting the returned item, we will process your refund within 7-14 business days. 

Important Notes

• Return Shipping Fees: We will cover shipping fees for returns due to quality-related issues. For other reasons, the customer is responsible for the return shipping cost.
• Review Before Purchase: To avoid inconvenience, we kindly recommend checking product details (e.g., size, color, functionality) carefully before placing an order.

We appreciate your understanding and support. If you have any questions, feel free to contact our customer service team at any time!